COLLECTION OF PERSONAL INFORMATION
- Vocul may collect and use information about your personal details, including but not limited to, name, phone contact details, address information, email, payment information, location data, emergency contact details.
Information about your personal information may be collected from you in a variety of ways, including but not limited to when you:
- interact with Vocul electronically or in person;
- use the Services;
- change your content or email preference;
- provide us with feedback;
- respond to surveys and/or promotions;
- communicate with our customer support;
- provide financial or credit card information; and
- when Vocul provides products and/or Services to you.
USE AND DISCLOSURE OF PERSONAL INFORMATION
Vocul may use your personal information to:
- supply to you the Services that you request as a user;
- receive and/or access information from third party providers (the Third Party) for the provision of the Services to you;
- contact you regarding your use of the Services offered by Vocul;
- contact you in relation to comments, complaints, enquiries or dispute resolution;
- collect payments from you;
- communicate with a Third Party or associate parties with respect to the provision of the Services;
- provide you with information, updates of our products, website and Services, including but not limited to, updates about our promotions;
- provide you with information and updates around any changes to the law;
- communicate with Third Parties or associate parties with respect to the payment of the fees associated with the provision of the Services; and
- send you marketing communications.
- Vocul aims to give you a highly personalised experience when using the Website and the Services. In order to do so, the Vocul may use your personal information to send you advertisements to your email address. If you decide you do not want to receive these emails containing advertisements, you can request to unsubscribe from the mailing list by clicking ‘Unsubscribe’ at the bottom of the email.
- Vocul will not disclose personal information about you, unless it is required, incidental or otherwise related to the primary purpose of providing Services to you or a Third Party for which you have consented to by using the Services.
- Notwithstanding clause 3.3, Vocul may disclose your personal information to a Third Party who can assist them to provide Services to you as a customer.
- You agree and acknowledge that a Third Party may contact you through a variety of measures, including but not limited to, telephone, emails, sms or mail for the primary purpose of providing the Services to you.
Vocul, in its sole discretion, may disclose your personal information if it is required to do so, including:
- in the event of medical emergency;
- in order to establish, exercise or defend its legal rights;
- as required or authorised by law; or
- to the extent required to permit Vocul to investigate suspected fraud, harassment or other violations of any law, rule or regulation, our terms and conditions, our policies, or the rights of third parties or any other suspected conduct Vocul deems improper.
- Vocul may contact you through a variety of measures, including but not limited to, telephone, email, sms or mail.
SECURITY AND ACCURACY
- It is important that you advise Vocul of changes to your personal information that you have provided to Vocul as it is essential that your personal information is accurate, complete, and up to date in order for Vocul to provide the Services.
- Vocul will take commercially reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, Vocul is not liable for any unauthorised access to this information.
- Vocul will take commercially reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes of providing its Services to you and where Vocul is not required to retain that information by law.
ACCESS AND CORRECTION
- You are responsible to ensure that the information you provide to Vocul is accurate, complete and up to date.
- By request, you may contact Vocul and ask to know what sort of personal information is held about you, for what purposes, and how it is collected, held, used and disclosed.
- By request, you may access your personal information by contacting Vocul at firstname.lastname@example.org. Vocul reserves the right to charge a reasonable administration fee for this access.
- Vocul in its sole discretion, may consider that there is a sound reason under the Privacy Act, Freedom of Information Act or other relevant law to withhold personal information, or not make the requested changes.
IDENTIFIERS AND ANONYMITY
- You acknowledge that Vocul retains, collects and maintains your personal information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that Vocul may share, distribute and/or transfer information which you have provided to Vocul to third parties, after that information has been de-identified.
- You agree and acknowledge that cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you may visit.
TRANS-BORDER DATA FLOWS
- Vocul may use cloud services, and as such, its servers may be located in Australia or overseas and you acknowledge, agree and understand that your personal information may be transferred and stored in Australia and other foreign jurisdictions which the cloud services may direct the data to be stored. You agree for us to transfer your information into foreign jurisdictions for the purposes of providing you with the Services.
In addition to the above, Vocul will transfer personal information to someone who is in a foreign country where:
- Vocul reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the Australian Privacy Principles;
- the individual consents to the transfer;
- the transfer is necessary for the performance of a contract between you and Vocul, or for the implementation of pre-contractual measures taken in response to your request;
- the transfer is necessary for the conclusion or performance of a contract concluded in your interest between Vocul and a Third Party;
all of the following apply:
- the transfer is for your benefit;
- it is impracticable to obtain your consent to that transfer; and
- if it were practicable to obtain such consent, you would be likely to give it; or
- Vocul has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Australian Privacy Principles.
- Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by Vocul only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose;
- with your consent; or
- where required or authorised by law.
A complaint should identify whether it is about:
- the collection of personal information;
- the use of personal information;
- the disclosure of personal information;
- the security or storage of personal information;
- the accuracy of personal information;
- a refusal to give access to or provide about their personal information; or
- a refusal to change or delete personal information.
- Vocul values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, Vocul will respond in a timely manner to advise you of the outcome following its enquiring into the same. You will also be invited to respond to its outcome. If a response is received, Vocul will assess your response and advise if it has changed its view. If you are unsatisfied with the final outcome, Vocul will advise further options including, if appropriate, making a complaint with the Office of the Australian Information Commissioner.
Governing Law & Jurisdiction
- This policy was last modified on 1 September 2021.